At Richtots, we are committed to providing a seamless shopping experience. Please review our cancellation and refund policy below.
1. Cancellation Policy
  • Order Cancellation: You can cancel your order within 24 hours of placing it, provided the item has not already been dispatched for delivery. To cancel your order, please contact us at [Email Address] or [Phone Number] with your order number.
  • Cancellation After Dispatch: Once an order has been dispatched, it cannot be canceled. However, you can request a return as per our return policy once the product has been delivered.
2. Refund Policy

Eligibility for Refund: To be eligible for a refund, the product must be:

  • Unused and in its original packaging
  • In resalable condition (if returned)

Refund Process: If you are eligible for a refund, we will process it within 7-10 business days after receiving the returned product. Refunds will be issued to the original payment method used for the purchase.

Non-Refundable Items: Certain items are non-refundable, including:

  • Products that have been opened, used, or are no longer in their original packaging.
  • Personalized or customized products.
  • Gift cards.
3. Returns Policy
  • Return Period: You may return products within 7 days of receiving your order. The product must be in its original, unused condition with packaging intact.
  • Return Process: To initiate a return, please contact our customer service team at ramitsethi@yahoo.com or +91 98996 18848. We will guide you on how to return the product and issue a return authorization.
  • Return Shipping: Customers are responsible for return shipping costs, unless the item was defective or incorrectly shipped.
4. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of receiving the item. We will offer a replacement, repair, or refund, depending on the situation. Please provide photographs of the damaged product for our review.
5. Processing Times
Refunds for cancellations will be processed within 7-10 business days after we receive the returned product. Refunds for non-defective items will be issued once we confirm the item is in its original, unused condition.
6. Shipping Fees
Shipping fees are non-refundable, unless the return is due to our error (e.g., incorrect or defective item). You are responsible for the cost of return shipping for items that are being returned for other reasons.
7. Changes to This Policy
We reserve the right to update and modify this policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically to stay informed of any updates.
8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Richtots
Email: ramitsethi@yahoo.com
Phone Number: +91 98996 18848

Thank you for trusting Richtots with your baby accessories, toys, and games purchases!